Collaborative working for digital success

Delivery of a new website that better reflected this Kent ISP’s values and ambitions.

The company wanted to improve their digital presence and contracted us to deliver a modern, user-centric website that reflected their commitment to innovation and customer service.

We followed a simple structured process to ensure a seamless transition from concept to launch. This tried and test approach to website design is both methodical and collaborative, ensuring each project phase aligns with our client’s goals.

For this project, we delivered the following:

User Experience (UX) Workshop

An interactive session to map out the overall journey and experience of site users. This helped in determining the structure, sequential order and hierarchy of all main sections of the new website in wireframe format.

Design Prototypes

Our design team crafted prototypes exploring the look and feel of the overall site, including their appearance on both mobile and desktop,

Web Development

This stage included installing and setting up the WordPress CMS, integrating add-ons as well building and testing navigation, templates, page types and content blocks. Accessibility tasks were carried out to ensure compliance with WCAG 2.1 AA standards.

Content Population

We assisted Orbitalnet in migrating selected content from their existing website and populating the new site with imagery and text supplied by the client.

Testing and Launch

The website was subjected to rigorous pre-launch review, including user acceptance testing, multi-device testing, forms testing and speed and performance optimisation. Accessibility testing was also conducted using automated software and manual checks.

Ongoing Support

Post-launch, we continue to provide hosting and support services to ensure the website’s optimal performance and security.

This step-by-step process helped us to fully understand this client’s objectives and audience. Detailed UX maps, site maps and user journey flows helped to inform the design.

By building tailored functionality we delivered a bespoke website that would help to set this client apart from the competition. Final testing ensured the site functioned and performed well, ready for launch.

Websites projects work best in collaboration

A key factor in the success of this project was keeping to the agreed timelines, schedules, and project milestones – both client and agency side.
This helped to keep the project on track, supporting a smooth process and an optimal result. When client-side teams are as dedicated to meeting deadlines as we are, it really shows in the end result.